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Ionity and EVA Global: Partners in Customer Experience

By Anniina Lempinen  Published On October 13, 2021

Munich, 3rd July 2020. IONITY – the joint venture between the BMW Group, Mercedes-Benz AG, Ford Motor Company, and Volkswagen Group with Audi and Porsche – chooses EVA to provide customer contact services. IONITY and EVA Global announce an agreement to provide superior 24/7 support to drivers throughout IONITY’s rapidly growing European High Power Charging (HPC) network. The aim of the service is to accelerate the adoption of electric vehicles through best in class customer experience at the charge point and beyond.

In September 2019, IONITY and EVA, Europe’s first Managed Services provider fully dedicated to the e-Mobility industry, initiated a pilot to assist EV drivers with their daily charging needs. This collaboration has leveraged EVA’s driver-inspired innovation and EV-dedicated Customer Experience solution, EVA Assists, and IONITY’s charging network expertise to help accelerate the adoption of electric vehicles and transform the driver experience.

Now EVA supports EV drivers in 9 languages across IONITY’s European HPC network every hour of the day, every day of the year, bringing to life their common vision of a truly customer-centric, accessible and reliable network.

Dennis Hampe, Head of Customer Product at IONITY explains the reasoning behind bringing EVA on board, “A committed customer support team makes all the difference when delivering a great customer experience. This is even more so when introducing new technologies and services such as high power EV charging. The EVA team are experts in helping EV drivers charge their vehicles. An “outstanding” rating in the CPO test from the renowned German magazine “connect” only serves to underline their professionalism.”

“We truly enjoy working together with the IONITY team”, Dr. Niina Suuriniemi Hopper, CEO and founder at EVA adds, “We are proud to serve IONITY and the e-Mobility industry. Together we build trust with the driver by putting experience at the very heart of everything we do. An outstanding and simple charging experience is ultimately what will drive and accelerate adoption, and we are always looking for new ways to support our clients and improve the service to the driver.”

About EVA Global

EVA Global is a leading EV Customer Solution Provider that is headquartered in Finland with locations in Spain and the Netherlands. Guided by our Never Stranded Philosophy since our foundation in 2017, EVA is fully dedicated to eMobility and provides end-to-end operational solutions to our eMobility partners. These technical and specialised services include 24/7 hotline services in more than 24 languages, EV network management through active monitoring and maintenance, Webcare services and much more.

Our partners include a wide range of eMobility actors that are located across Europe, Asia and the United States. EVA currently assists more than 100,000 EV driver cases a month and our team of multilingual EV Specialists are available 24/7, 365 days a year.

For further information, please contact:
EVA Global, Niina Suuriniemi Hopper, Tel: +358 40 6856808
EVA Global, Donald Hopper, Tel: +44 7399 962 310
Email: info@eva.global